What are Aged Care Quality Standards

According to The Aged Care Quality and Safety Commission: Organisations providing Commonwealth subsidised aged care services are required to comply with the Aged Care Quality Standards (Quality Standards).

The below information from Schedule 2—Aged Care Quality Standards from the Quality of Care Principles 2014 outlines the Quality Standards Consumer Outcomes.

Standard 1. Consumer dignity and choice

Consumer outcome

I am treated with dignity and respect, and can maintain my identity. I can make informed choices about my care and services, and live the life I choose.

Standard 2. Ongoing assessment and planning with consumers

Consumer outcome

I am a partner in ongoing assessment and planning that helps me get the care and services I need for my health and well‑being.

Standard 3. Personal care and clinical care

Consumer outcome

I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me.

Standard 4. Services and supports for daily living

Consumer outcome

I get the services and supports for daily living that are important for my health and well-being and that enable me to do the things I want to do.

Standard 5. Organisation's service environment

This standard doesn’t apply to home care services where the environment is the consumer’s home.

Standard 6. Feedback and complaints

Consumer outcome

I feel safe and am encouraged and supported to give feedback and make complaints. I am engaged in processes to address my feedback and complaints, and appropriate action is taken.

Standard 7. Human resources

Consumer outcome

I get quality care and services when I need them from people who are knowledgeable, capable and caring.

Standard 8. Organisational governance

Consumer outcome

I am confident the organisation is well run. I can partner in improving the delivery of care and services.